Our Policies: Appointments, Special Orders & Returns

At Pritchett Bridal, we believe that clear expectations help create a smooth and enjoyable experience for every bride. Our policies are designed to respect both our brides and our bridal stylists by ensuring every appointment receives the time, attention, and personalized service it deserves.
Because each bridal appointment is reserved especially for you, we ask that you please let us know as soon as possible if you need to reschedule or cancel. Appointments cancelled within 24 hours of the scheduled appointment time, as well as no-show appointments, will be subject to a $25 fee. This allows us to honor the time our stylists have set aside to provide each bride with a personalized shopping experience.
Wedding dresses at Pritchett Bridal are special-order items selected specifically for each bride. Once your gown has been ordered, it is placed with the designer specifically for you and cannot be returned. We encourage every bride to take the time she needs during her appointment, ask questions, and feel confident in her decision before placing her order. Your stylist will walk you through all of the details of your gown before finalizing your purchase.
Our goal is to make your bridal experience as exciting, seamless, and stress-free as possible. If you have any questions about appointments, ordering your gown, or our policies, our team is always happy to help. We are honored to be part of your wedding journey and look forward to helping you find a dress you love.